les chambres de Troyes

les chambres de Troyes

House rules
Cancellation policy

Check in & Check out

Enjoy arriving in complete autonomy because of the key box.

Check in

Between 4 pm and 9 pm

Check out

Before 11 am

House rules

Failure to comply with the house rules will result in the immediate termination of the rental period without a refund.

Non-smoking appartment

Smoking is not allowed inside the apartment. You can smoke on the balcony using the ashtray in the kitchen cupboard.

Do not invite guests

It is strictly forbidden to invite outside guests in the apartment unless you request it from us.

Respect the neighbors

It is forbidden to make noise between 10pm and 9am every day of the week.

Respect of the HADOPI law

Any illegal activity is strictly prohibited especially on the internet (illegal downloads).

No pets allowed

Our pets friends are not accepted in the apartment.

Professional use of the apartment prohibited

Remote working allowed and forbidden professional use of the apartment.

Washing machine on the day of departure

Do not use the washing machine between 11:00am and 3:00pm on your departure day.

Before you leave

Failure to comply with the house rules will result in the immediate termination of the rental period without a refund.

The dishes must be clean and tidy

Closing the doors

Close the door of your room and the main door of the apartment when you leave, then put the keys back in the key box.

Used towels

Towels must be on the bedroom floor.

Fridge

Remember not to leave anything in the refrigerator.

Windows and lights

Remember to turn off the lights when you leave and close the windows.

Cancellation policy

Non-refundable rate
If the tenant cancels the reservation, there is no refund, and the lessor keeps the complete amount of the stay, except for the cleaning fee and the tourist tax.

Flexible rate – Refundable up to 4 days before arrival

If the tenant cancels his reservation up to 4 days before the arrival date, he is fully refunded the amount of the stay within 7 days by bank transfer.
If the tenant cancels his reservation within 4 days before the arrival date, he is not refunded, and the lessor keeps the full amount of the stay, except for the cleaning fees and the tourist tax.

If the lessor cancels the stay 7 days before the arrival date, the lessee will be refunded in full with a compensation of 30% of the price of the stay, excluding cleaning costs and tourist tax.

If the lessor cancels the stay up to 7 days before the arrival of the tenant, the tenant will be refunded in full without compensation.

In any case, the cancellation on the part of the tenant must be done at the email address leschambresdetroyes[at]gmail.com
The cancellation on behalf of the landlord must be done by mail to the address indicated at the time of the reservation by the tenant.