les chambres de Troyes
House rules
Cancellation policy
Check in & Check out
Enjoy arriving in complete autonomy because of the key box.
Check in
Between 4 pm and 9 pm
Check out
Before 11 am
House rules
Failure to comply with the house rules will result in the immediate termination of the rental period without a refund.
Non-smoking appartment
Smoking is not allowed inside the apartment. You can smoke on the balcony using the ashtray in the kitchen cupboard.
Do not invite guests
It is strictly forbidden to invite outside guests in the apartment unless you request it from us.
Respect the neighbors
It is forbidden to make noise between 10pm and 9am every day of the week.
Respect of the HADOPI law
Any illegal activity is strictly prohibited especially on the internet (illegal downloads).
No pets allowed
Our pets friends are not accepted in the apartment.
Professional use of the apartment prohibited
Remote working allowed and forbidden professional use of the apartment.
Washing machine on the day of departure
Do not use the washing machine between 11:00am and 3:00pm on your departure day.
Before you leave
Failure to comply with the house rules will result in the immediate termination of the rental period without a refund.
The dishes must be clean and tidy
Closing the doors
Close the door of your room and the main door of the apartment when you leave, then put the keys back in the key box.
Used towels
Towels must be on the bedroom floor.
Fridge
Remember not to leave anything in the refrigerator.
Windows and lights
Remember to turn off the lights when you leave and close the windows.
Cancellation policy
Non-refundable rate
If the tenant cancels the reservation, there is no refund, and the lessor keeps the complete amount of the stay, except for the cleaning fee and the tourist tax.
Flexible rate – Refundable up to 4 days before arrival
If the tenant cancels his reservation up to 4 days before the arrival date, he is fully refunded the amount of the stay within 7 days by bank transfer.
If the tenant cancels his reservation within 4 days before the arrival date, he is not refunded, and the lessor keeps the full amount of the stay, except for the cleaning fees and the tourist tax.
If the lessor cancels the stay 7 days before the arrival date, the lessee will be refunded in full with a compensation of 30% of the price of the stay, excluding cleaning costs and tourist tax.
If the lessor cancels the stay up to 7 days before the arrival of the tenant, the tenant will be refunded in full without compensation.
In any case, the cancellation on the part of the tenant must be done at the email address leschambresdetroyes[at]gmail.com
The cancellation on behalf of the landlord must be done by mail to the address indicated at the time of the reservation by the tenant.